Frequently Asked Questions

Feeding Instructions
Can the products be cooked or warmed in a microwave?
No, our products should not be cooked or heated in a microwave. To maintain the nutritional value, it’s important to keep the food raw and in its natural state. It would be a shame to see you eliminate all the benefits of a raw diet by cooking it before it’s served. Plus, we add raw, ground bone to our food. And while raw bone is incredibly safe and an essential part of a pet’s diet, it becomes become brittle and can splinter when cooked; this poses an unnecessary danger to your animals! Bottom line, please don’t cook up all the goodies that help your pet thrive.
Are the cat and dog products the same and can they be used interchangeably?
It’s a question we hear a lot and we always suggest using the Stella & Chewy’s product that was designed specifically for your cat or dog. Our dinners for dogs are not harmful to a cat, but they don’t offer the balanced nutritional requirements of a cat either. You could occasionally offer the dog food to your cat, but wouldn’t you prefer to give them the nutrients their furry little bodies need?
Do I need to give my pet any supplements in addition to the Stella & Chewy’s dinners?
Nope! Zip, zilch, nada. Stella & Chewy’s dinners for dogs and cats are designed to be complete and balanced. As long as you’re using the product appropriate for its species, our dinners don’t require additional supplements.
Transitioning
How do I begin introducing a raw diet to my pet?
Congratulations on your decision to make the switch! When transitioning from a cooked food such as kibble, you should go slowly, typically transitioning over 7-10 days. Most people start with the following guideline and then adjust the timeframe as needed:

  • Days 1-3: 25% Stella & Chewy's along with 75% current diet
  • Days 4-6: 50% Stella & Chewy' along with 50% current diet
  • Days 7-9: 75% Stella & Chewy's along with 25% current diet
  • Days 10-Forward: 100% Stella & Chewy's
It’s important to remember that some digestive upset is normal during a transition —this typically shows up in diarrhea, constipation or (very rarely) vomiting. This will eventually subside as your pet adjusts to the new food.
Product Questions
What is the shelf life of Stella & Chewy’s freeze-dried food? How should it be stored?
That’s the beautiful thing about our freeze-dried products! They are incredibly convenient because of their shelf stability and don’t require refrigeration. As long the top of the bag is sealed using the zip closure, it will be fine in a cupboard or pantry. When stored according to the directions, the product is safe until the expiration date, but freshest within the first few weeks of opening. Refrigeration is an option if you choose to extend the freshness.
What is the shelf life of Stella & Chewy’s frozen food? How should it be stored?
When the bag is properly sealed, our frozen products are safe in the freezer until the expiration date printed on the back of the bag. But it’s important to remember that once the food is defrosted, it should be used within 2 days. Anything left after that should be discarded. (But come on, is there really going to be anything left?)
Why do the patties sometimes look, smell or feel different?
Just like the food we eat, everything isn’t always identical. Our products are made in small batches using natural ingredients. And while there’s never any change in the formula or the ingredients we use, you may occasionally see lot variations between batches. The differences are safe and normal in a natural product like ours.
Health Questions
Is Stella & Chewy’s suitable for diabetic cats or dogs?
Many pet parents have told us that their animals thrive on a raw diet because of the low carbohydrate content. But every animal is different so we recommend consulting with your veterinarian to determine what is best suited for your pet.
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