Shipping policy
How much do you charge for shipping?
Orders over $59 and under 20lbs qualify for free shipping across most of the continental US. Orders 20lbs and more will be charged a flat-rate shipping fee of $7.99.
Orders under $59 will incur a $7.99 shipping fee.
How long does Stella & Chewy’s shipping take?
Stella & Chewy’s standard shipping time is 4–7 business days. Most Pet Parents receive their order within 3–5 business days, but delivery times may vary based on carrier volume, weather, and your location.
How long does it take Stella & Chewy’s to process an order?
Stella & Chewy’s processes most orders within 1–2 business days. During peak periods, processing may take slightly longer. Once your order ships, you’ll receive an email with your tracking link.
Why is my Stella & Chewy’s order delayed?
A Stella & Chewy’s order can be delayed for several reasons, most of them carrier-related:
- High carrier volume (holidays, peak seasons)
- Severe weather or natural disasters
- Carrier errors
- Warehouse processing delays during busy periods
While most orders arrive on time, occasional delays are normal across all carriers.
What happens if my Stella & Chewy’s order takes longer than 7 business days?
If your Stella & Chewy’s order takes longer than 7 business days, our team will investigate right away. Contact customer support via email here (best option), or call 855-617-2959. We are available Mon-Fri, 8am – 5pm CST.
What should I do if my Stella & Chewy’s tracking isn’t updating?
If your Stella & Chewy’s tracking hasn’t updated for 48 hours, contact us and we’ll look into it with the carrier. Carriers sometimes miss scans or experience delays at sorting facilities, so a short gap is usually nothing to worry about.
What if my Stella & Chewy’s order says delivered but I didn’t receive it?
If your Stella & Chewy’s order is marked delivered but you didn’t receive it, first try:
- Checking around your home and with neighbors
- Reviewing delivery photos or notes in your tracking link
- Confirming the delivery address on your order
If you still can’t locate it, contact us within 3 days and we’ll help determine the next step.
What should I do if my Stella & Chewy’s order arrives damaged, or compromised?
If your Stella & Chewy’s order arrives damaged, or compromised, contact us within 48 hours. We’ll review the issue and arrange a replacement or refund when appropriate.
What happens if my Stella & Chewy’s order arrives late?
If your Stella & Chewy’s order arrives late but in good condition, it’s still safe to use. Delivery dates are estimates provided by the carrier, and while most orders arrive on time, delays can occur.
If the delay was significant or caused by an internal issue, our team may offer a courtesy credit.
Does Stella & Chewy’s offer refunds or replacements for late, lost, or misdelivered orders?
Stella & Chewy’s doesn’t offer refunds solely for late arrival, since carrier delays are outside our control. If your order is lost, misdelivered, or delayed by more than 7 business days, we’ll work with the carrier to resolve the issue and determine the best next step.
Can I cancel my Stella & Chewy’s order after it’s been placed?
Stella & Chewy’s orders cannot be canceled once they enter fulfillment or are picked up by the carrier. If you need help with a recent order, contact us as soon as possible.
How do I track my Stella & Chewy’s order?
You can track your Stella & Chewy’s order with the tracking link emailed to you as soon as it ships. Tracking updates are provided directly by the carrier.
Do you ship internationally?
Unfortunately, we can only ship to the contiguous U.S. at this time.
Do you ship to PO Boxes and APO/FPO addresses?
Sorry, we are unable to ship to PO Boxes or Military Addresses at this time.
If you’re experiencing any shipping or delivery issues, our team is here to help.