Privacy Policy for Canadian Residents

INFORMATION WE COLLECT

We collect information about you in various ways and from various sources. You may provide personal information directly to us, we may collect certain information about you automatically through your use of the Services, or we may obtain information about you from other sources.

Information You Provide To Us

When you use the Services, you may order products and services; subscribe to Stella & Chewy’s mailing lists; participate in contests, sweepstakes or other promotions; register to create an online account; or submit an inquiry or communicate with us. The information that you provide to us and that we collect or receive depends on your relationship with us and your interaction with the Services, but may include name, address, date of birth, telephone number, email address, or job title. In addition, you may be asked to provide us or one of our vendors with payment information, such as your credit card or debit card number, where needed, such as when completing a purchase.

Information We Collect Automatically

We, our partners, advertisers, advertising networks or IT and marketing service providers. may automatically collect the following information when you visit our Website, open our emails or otherwise use the Services:

• The type of browser and operating system you are using.
• Your IP address or mobile device identifier.
• Unique online identifier or device identifier, such as Identifiers for Advertisers (“IDFA”)
• The domain name of your internet service provider.
• The date and time of a visit, information about the content you view and the features you access, the number of links you click within the Website, as well as your activity and behavior on our Services.
• Location-based information regarding the city, state or country from which you accessed our Services.
• Information regarding the advertisements you have interacted with, viewed or accessed, such as the number of times you view an advertisement.
• Information reflecting your preferences, trends and/or behavior while using the Website or Services

This personal information may be combined and linked with information from other sources, including personal information. Please see the “Online Tracking And Advertising” section below for additional information.

Information We Obtain From Other Sources

Your employer or other person or entity with which you are affiliated may provide us with certain information about you. For example, your company may provide us with your name and business contact details in connection with corporate accounts and product purchasing. We may also collect commercial information, such as information about products you purchase and where you purchase them. We may also collect information about you via social media, as described in the “Social Media and Other Platforms” section below.

HOW WE USE THE INFORMATION

We may use the information collected pursuant to this Privacy Policy in the following ways:

• To operate and provide the Services to you, or to fulfill any other purpose for which you provide us with information.
• To process and facilitate payment.
• To deliver the information, products or services you have requested from us.
• To market to you and offer other information, products, programs or services that may be of interest.
• To help us to improve our Services and to deliver a better and more personalized experience, including by enabling us to estimate our audience size and usage patterns, store information about your preferences and recognize you when you use our Services.
• To evaluate your eligibility for certain products and Services.
• To improve the design and content of our products and Services, which includes using analytics to develop new products and services.
• To conduct research and analytics.
• To enable us to customize your user experience and analyze site usage, including by tracking the Services you have used.
• To offer you enhanced products, programs, or services.
• To deliver targeted and other advertising to you. Please see the “Online Tracking and Advertising” section for further information about our and vendors and third parties’ use of cookies, web beacons, mobile ad identifiers, and other tracking technologies to provide you relevant ads, as well as information about how to disable cookies and make other choices related to targeted advertising.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and Stella & Chewy’s, including for billing and collection, and as we believe is necessary or appropriate to protect, enforce or defend the legal rights, privacy, safety or property of Stella & Chewy’s and its Services, its employees or agents, or other users or to comply with applicable law.
• To communicate with you, including to notify you about changes to our Services.
• In any other way we may describe when you provide the information, or otherwise at your direction or with your consent.
• As permitted by law or as we may notify you.

HOW WE SHARE THE INFORMATION

We may share the information we collect about you or that you provide to us, including any personal information, as follows:

• With our affiliates.
• With our service providers, business partners and vendors that provide us services with respect to marketing, data analysis, payment processing, website hosting, email delivery, customer support and IT support.We may share your information with our service providers, business partners and vendors on which we rely to, for example, assist us in providing the Services to you. These entities may use your information as is necessary or appropriate for the performance of the services they provide to us, or as otherwise contractually permitted.
• We may permit some of our marketing and IT service providers to create, use and/or share aggregate, anonymous or de-identified information, including for their marketing or analytics use.
• As discussed in the “Third Party Use of Cookies and Other Tracking Technologies” section below, we may permit some third parties who assist us with analytics or advertising to process your personal information. In some cases, such entities may be able to use such information for their own purposes.
• When you request any products or services, we may share your information to the extent necessary to fulfill your request.
• We will disclose information we collect about you when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.
• We may disclose information to third parties if necessary to (i) detect, prevent, or otherwise address fraud, security or technical issues; (ii) protect against harm to our Services; (iii) establish, exercise, or defend legal claims, or (iv) protect the rights and property of Stella & Chewy’s and its affiliates and their respective agents, customers, and others, including to enforce our agreements, policies, and terms of use, or to protect the personal safety of any person.

In addition, please note that if Stella & Chewy’s or any of its affiliates  or lines of business is merged, acquired, divested, financed, sold, disposed of or dissolved, including through merger, consolidation, sale or divestiture of assets, the relevant customer database and any information collected pursuant to this Privacy Policy, including personal information we may possess about you, may, in whole or in part, be sold, disposed of, transferred, divested, or otherwise disclosed as part of that transaction or proceeding.

SCHOOL OF RAW

The information in this section is specific to the School of Raw platform and supplements the other information contained in the remainder of this Privacy Policy. It should be read together with the rest of the Privacy Policy.

We collect and maintain information that you may provide to us through your use of and participation in the School of Raw, including your name, email address(es), and retailer information. We may also automatically collect certain information when you use School of Raw. Automatically collected information may, for example, include: IP address and date and time of your last login. If your account is made available by your employer or another third party, we will receive certain account registration details about you, such as your name and contact information, from the third party who makes your School of Raw account available to you.

We may use information as outlined in the “How We Use the Information” section above, including to provide you with pertinent training, better understand your interests, analyze usage patterns, and let you know about products and services that may be of an interest to you. We may also disclose information as outlined in the “How We Share the Information” section above. If your account is made available by your employer or another third party, we may also share certain information and account details with the party that sponsors your account, which may include information regarding your interaction with School of Raw (e.g., training module progress).

ONLINE TRACKING AND ADVERTISING

We and service providers or partners we engage to provide content, advertising, functionality and other services that measure and analyze ad performance or user behavior on the Services, may use cookies, web beacons and other similar technologies to understand usage of the Services and improve our content and offerings and to deliver advertisements in which you might be interested. These technologies collect statistical and other information, including personal information, about you and your use of the Services. Some of the tracking technologies we and our service providers or partners may use include:

Cookies

Cookies are small text files that may be placed by us or our service providers and partners on your computer or device when you visit our Website. A cookie assigns a unique numerical identifier to your web browser or device and may enable us, our vendors or third parties to recognize you as the same user who has used the Services and relate your use of the Services to other information about you, such as your usage information and personal information. We may use cookies in a variety of ways. For example, we may use cookies to:

• Provide us with information about which portions of our Website are the most popular by enabling us to see what web pages a user visits and how much time a user spends on each page.
• Personalize your experience on our Services (e.g., to recognize you by name when you return to our site, to save your password in password-protected areas, to enable shopping carts, or to tailor content, or product and service offerings).
• Help us advertise to you and understand which ads you have seen.

Web Beacons

A web beacon is an electronic image called a single-pixel or “clear gif” that is a small piece of code that is used to collect anonymous and aggregate advertising metrics, such as the counting of page views, promotion views, or advertising responses. Web beacons can recognize certain types of information, such as a user’s cookie number, time and date of a page view, and description of the page where the web beacon is placed. These web beacons may be used to deliver cookies.

Mobile Device IDs

Certain mobile devices, including smart phones and tablet devices, contain unique device IDs that can be used to identify their physical location. Some mobile device IDs are permanent, while others may be changed by accessing the device’s privacy settings. Mobile devices also typically transmit caller ID data (which may include a phone number) when used to transmit a telephone call or text message. When you use mobile devices to access our Services, we may collect and transmit unique device IDs and collect caller ID data, as well as other information about your device, including without limitation, your wireless carrier, the make, model, operating system, capacity and settings of your device, the names, package IDs and versions of other software you have downloaded to your device and information about how you interact with and navigate within our Service.

These tracking technologies described above may be deployed by us and/or by our service providers or partners on our behalf. These technologies enable us to assign a unique number to you and may allow us to relate your use of the relevant Services to other information about you, including your usage information and personal information. We may match information collected from you through different means or at different times and combine such information with information obtained from other sources (including third parties), such as demographic information and updated contact information (where that information has been lawfully disclosed to us), for the purposes of learning more about you so we can provide you with relevant content.

THIRD PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications on our Services may be served by third parties. These third parties may use cookies, web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, online services, and other linked or associated devices. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content or for analytics purposes. This Privacy Policy does not cover any use of information that such third parties may have collected from you for their own purposes or the methods used by the third parties to collect that information.

LINKS TO THIRD-PARTY WEBSITES OR OTHER SERVICES

Our Website and some of our Services on which a link to this Privacy Policy appears contain links to third party websites and services whose privacy practices may be different than ours. We also allow you to connect with other third-party websites and services. We are not responsible for the privacy practices of third-party websites and services and you should consult the other third-party websites’ and services’ privacy notices in order to better understand their privacy practices.

SOCIAL MEDIA AND OTHER PLATFORMS

Our Services may allow you to enable or log in via various online platforms, including social networking services like Facebook or Instagram (“Third-Party Platforms”). Our Services may also enable you to access these Third-Party Platforms directly or indirectly through our Services. By integrating these Third-Party Platforms, we aim to make your online experiences richer and more personalized. When you add a Third-Party Platform account to our Services or log-in to our Services using your Third-Party Platform account, we may collect relevant information necessary to enable our Services to access that Third-Party Platform and your personal information contained within that Third-Party Platform. We also may share your information, such as your name and email address, with the operator of that Third-Party Platform to facilitate or enhance delivery of that Third-Party Platform or other services to you.

As part of an integration with a Third-Party Platform, that Third-Party Platform may provide us with access to certain information that you have provided to the Third-Party Platform. For example, if we administer a group using a Third-Party Platform, we may receive any information that Third-Party Platform may make available to group administrators, including aggregate data, data regarding how you engage with our content (such as likes, comments, and shares) and publicly available profile information. We will use, store, and disclose such information in accordance with this Privacy Policy.

When you use our Services, you may have the option of posting your activities on our Services and other content to Third-Party Platforms. If you choose to make any of your activities or other content available through a Third-Party Platform or you engage in other activities in connection with a Third-Party Platform, your friends, followers, subscribers, and potentially the general public, on those Third-Party Platforms that you have enabled will be able to view those contributions and activities.

Please remember that the manner in which Third-Party Platforms use, store, and disclose your information is governed by the policies of such third parties. Stella & Chewy’s is not responsible for the privacy practices or other actions of any Third-Party Platforms that may be enabled within our Services. You should review and, if necessary, adjust your privacy settings on Third-Party Platforms before linking or connecting them to the Services.

CHOICES RELATED TO ONLINE TRACKING AND ADVERTISING

Most browsers and devices are configured to accept cookies and similar tracking technologies automatically. You may be able to set your browser and device options so to limit such technologies. Choices are typically device and browser specific. Please see https://allaboutcookies.org/how-to-manage-cookies for additional information.

DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period for your personal information, we will consider the amount, nature and sensitivity of the personal information, the potential risk from unauthorized use or disclosure, the purposes for which we process personal information and whether we can achieve those purposes through other means, and applicable legal requirements.

WITHDRAWING YOUR CONSENT OR CORRECTING YOUR PERSONAL INFORMATION

We take reasonable steps to accurately record the personal information that you provide to us pursuant to this Privacy Policy and any subsequent updates to such information. If you believe your personal information is not accurate, or if you would like us to delete personal information, please contact us at privacy@stellaandchewys.com.

You may have the right to withdraw your consent to the use or disclosure of your personal information for the purposes described in this policy. To inquire about or exercise these rights, please contact us at privacy@stellaandchewys.com or call 888-477-8977 ext. 100. Please note that by exercising these rights, certain products, services or features may no longer be available to you.

SECURITY

We have put in place reasonable administrative, technical, and physical safeguards to help prevent unauthorized access, maintain data security and correctly use the information we collect from and about you. However, no system can be completely secure, and we do not guarantee that unauthorized disclosures and access will not happen. Although we take reasonable measures to safeguard against unauthorized disclosures of information, we cannot assure you that your personal information or other information will never be disclosed in a manner that is inconsistent with this Privacy Policy.

CHILDREN’S PRIVACY

Our Services are not intended for users under the age of 16, and Stella & Chewy’s does not knowingly collect information from anyone under the age of 16. No one under the age of 16 is permitted to access or use the Stella & Chewy’s Services or to provide Stella & Chewy’s with personal information. If you are a parent or guardian and believe we have collected information from your child, please contact us at privacy@stellaandchewys.com or call 1-888-477-8977, ex. 100.

COMMUNICATION OF PERSONAL INFORMATION OUTSIDE OF YOUR JURISDICTION

Any information we obtain about you in connection with your use of the Services may be processed and stored in the United States or other countries.

CHANGES TO THIS POLICY

This Privacy Policy may be changed by Stella & Chewy’s or its affiliates at any time and such changes will apply to information we collected from you pursuant to a previous privacy policy. The revised Privacy Policy will be posted on the appropriate portion(s) of our Website and will indicate at the top when it was most recently updated. We encourage you to periodically check back to review this policy so that you know what information we collect, how we use it and with whom we share it.

CONTACT US

If you have any questions, concerns or complaints about this Privacy Policy or its implementation, please contact us at privacy@stellaandchewys.com or call 1-888-477-8977, ex. 100.